How do I know if Council has installed a water meter on my property?

When we install a water meter on your property, we’ll leave a notice in your letterbox to alert you to the new meter and if we suspect there may be a leak on your property. You’ll also be notified of the meter installation with a letter to the same address where the rates invoice is sent.

If you didn’t receive your notice and were unaware your property was being metered until your first bill, please contact our Customer Services team and we’ll work with you on a case-by-case basis to find a solution.