Antenno is a free mobile app. It sends you Council-related notifications and alerts about places you care about. Including alerts, major water outages, roadworks, closures, rates and registration reminders, consultations and more.
It is easy to use and no personal information or log on details are required. No need to check multiple sources of information either – Antenno sends information directly to you.
You can choose the places you want to be alerted about, so we’re not bothering you with things that don’t affect you. This might include your home, workplace or where your kids go to school.
You can opt out of topics that aren’t of interest to you.
You can also use Antenno to let us know about Council-related issues, things that need fixing, or give us feedback, direct through the app.
Seen some graffiti, found a pot hole, or have a new idea? Go to the 'Your reports' menu, and add a report to tell us about it. Your report goes directly to our customer service team who then assign it to the relevant department.
To download and access 'Antenno', follow the below links to download 'Antenno' app to your smart device.
Or go to the App Store on your smart phone or tablet and search for 'Antenno'.
If it's an emergency please contact emergency services.
If immediate attention is required and it's outside normal working hours, please give us a call on (06) 366 0999 so we can deal with it straight away. Otherwise, your request will be processed on the next business day.
The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you. If something comes up that affects the entire district, you'll still receive a notification.
Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive recycling reminders) and your home address (where you DO want to receive recycling reminders), you can choose to opt out of receiving recycling reminders for your work address.
Not at this stage, but very soon you will be able to.
If you've found the post useful, you can thank us using the thumbs up icon. If you have an issue or feedback you'd like to send to Council, use the Reports function to send us a report.
The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications. Don't worry – Antenno will let you know when something happens.
When we have a notification to send we assess which parts of the Horowhenua District would find the message relevant. For example:
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
For example, if you have saved three places (your home, your work and your rental property) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.
If you’re at the beach, or at a specific address and the GPS isn’t accurate enough to pinpoint your location, please override the GPS and just enter the address manually.
You can add the park as one of ‘your places’. So, if you want to get alerts about Donnelly Park closures, just add that park to your places.
You can raise reports for the following issues:
Please note: At the moment we’re not accepting some time sensitive reports through Antenno, like dog attacks. If your report needs immediate attention please call us on (06) 366 0999.
For urgent reports outside of working hours, please call us so we can respond immediately. Otherwise, your Antenno report will be processed on the next business day.
For those who do not have a smart phone or tablet, you can always report a fault or issue to Council by:
For assistance and support with the mobile app, please touch base with the Antenno team on email@example.com
Please provide as much detail as you can, so we can fix any issues you are having.
Thank you for your feedback, it helps us design a better website for you. Please call us any time on 06 366 0999 to report something that is causing an immediate risk to the safety of a person, people, or property.