Official Information Requests


Horowhenua District Council is committed to promoting openness and transparency with regards to processing and managing our official information. This commitment reinforces our desire to promote effective participation from, and to remain accountable to, our community.

We do however process requests for information in accordance with the Local Government Official Information and Meetings Act 1987 and the Privacy Act 2020. These aim to balance issues of transparency and public interest with limits on the disclosure of personal information.

Publishing of responses

Horowhenua District Council publishes responses to Local Government Official Information and Meetings Act 1987 (LGOIMA) requests that we consider to be of wider public interest, or which relate to a subject that has been widely requested. To protect your privacy, we will not generally publish personal information about you, or information that identifies you. We will publish the LGOIMA response along with a summary of the request on our website. Requests and responses may be paraphrased.

How to request information

The Ombudsman's Office has produced guidelines to assist you in making a request. These guidelines can be downloaded below.

Ombudsman Guide - Making official information requests(PDF, 839KB)

Information can be requested by:

  • completing our online form
  • downloading and completing our Official Information Request form and emailing it, along with any attachments to
  • phoning our Customer Service Centre on (06) 366 0999;
  • asking in person at one of our Customer Service Centres; or
  • printing and completing our Official Information Request form and posting it, along with any supporting documents, to: LGOIMA Officer, Horowhenua District Council, Private Bag 4002, Levin 5540. 

Please be as specific as you can be in making your request; it helps us to find the information quickly for you. Make sure you include your contact phone number and either a postal or email address so we can provide you with a response.

Request online button.

LGOIMA Request Form (Writeable PDF / Printable Version)(PDF, 93KB)

Note: Please don't use the LGOIMA Request Form for property file requests, LIM Applications or other general enquiries. You'll find information about these under our 'Related Links'.

Processing your request

We will acknowledge your request and you will receive the information within 20 working days. You can use the calculator from the Office of the Ombudsmen to determine when the 20 working days expire. However, if your request is complex, involves a large amount of research and collation, or requires us to consult with other parties, and we cannot provide you with the information within 20 days, we may extend the time limit. We will let you know if we need to do this.

If the information you want is held by another organisation covered by the Act, we may transfer your request to that agency. If we transfer your request, we will let you know within 10 working days of receiving your request.

Urgent requests

You may ask that your request be treated as urgent. If you do, you must give reasons explaining the need for urgency.

Withholding information

We may withhold information for specific reasons. If we do, we will explain the reason why.

The specific reasons enabling us to withhold information are set out in sections 6 and 7 of the Local Government Official Information and Meetings Act. The most common reasons to withhold information are to:

  • protect peoples’ privacy
  • maintain legal privilege
  • enable the Council to carry on its commercial activities.

What will it cost?

Generally, there will be no charge for your request. Occasionally however, if a request is for a significant amount of information, or requires substantial collation and research, we may consider imposing a reasonable charge.

The first one (1) hour of time spent on fulfilling official information requests will be free; and then all additional time will be charged at $38/half hour. $42.00/half hour
The first twenty (20) pages of black and white photocopying will be free, with a charge of 20c per page for all additional black and white pages $0.20 per page

All other charges incurred shall be fixed at an amount that recovers the actual costs involved. This includes:

  1. Producing a document by computer or other like equipment;
  2. Colour photocopies;
  3. Reproducing a photograph, film, video or audio recording;
  4. Arrange for the requester to hear or view an audio or visual recording;
  5. Providing a copy of any maps, plans etc.

If we are going to charge you, we will advise you of the cost of processing your request before we begin working on it. You can then decide if you want to continue, withdraw or refine your request. We may ask you to pay some or all of this cost in advance.

HDC Charging Policy for Local Government Official Information Act Requests(PDF, 539KB)

Review of decisions

If you are unhappy with a decision to withhold information, to charge a fee, to extend the time frame on a request or have concerns about how we have dealt with your request, you are able to have the decision reviewed by the Office of the Ombudsmen.

Find out more

If you have any questions regarding official information requests email us at or phone (06) 366 0999.