FAQs - Water

We've put together some common questions we receive from our community about Parks and the corresponding answers.

20 Result(s) Found

No, the water allowance only applies per quarter

Can I receive more water allowance?

Generally no. The quarterly allowance of water is per water meter on a property.

The only time a customer would receive more that the allocated allowance is if they have more than one operating water meter, and have been charged the appropriate water levies on their rates.

Up to date water consumption rates for Levin, Ohau, Foxton, Foxton Beach, Shannon, and Tokomaru can be found on the Water Consumption Rates page.

How much is 1m3 of water?

1m3 = 1000 litres of water

Do/can the fees change?

Fees and Charges are set annually by Council.

The Council's water meter or toby box is usually located on the berm just outside your front fence.

In some instances, water tobies are installed up `Right of Ways' and occasionally within private property. The actual position of your meter may be recorded on Councils online mapping system.

Alternatively, these locations can be given over the telephone by contacting Councils Customer Services Team.

In some areas a white line drawn on the road may also indicate the tobys location.

Turning the toby off?

For boxes containing a blue lid
These have a tap, with a very small symbol on the top indicating which way to turn on and off.

For boxes containing a metal plate
These have a handle system, turn handle the opposite way, this should shut the water off.

Levin & Whirokino Water Supply Meter Charges

The water charge in both the urban and rural areas around Levin supplied with town water is the same for all types of properties where a water meter is in place.

Some rural properties have restricted supplies where a fixed amount of water is supplied at a continuous rate. Some of these properties are metered and are charged for water use on the same basis as any other metered connection. Council is progressively extending the coverage of meters throughout the supply area.

Each property, whether metered or not, pays an annual amount for the water supply through the property rates. This amount is given in the Annual Plan.

Metered properties are entitled to receive an "allowance" of 1m3 (1,000 litres) per day during each 3 month charging period at no cost. The balance of any water use beyond the allowance is charged for at a rate per cubic meter (m3) given in the Annual Plan.

Foxton Water Supply Meter Charges

The water charge in both the urban and rural areas around Foxton supplied with town water is the same for all types of properties where a water meter is in place.

Some rural properties have restricted supplies where a fixed amount of water is supplied at a continuous rate. Some of these properties are metered and are charged for water use on the same basis as any other metered connection. Council is progressively extending the coverage of meters thoughout the supply area.

Each property, whether metered or not, pays an annual amount for the water supply through the property rates. This amount is given in the Annual Plan.

Metered properties are entitled to receive an "allowance" of 1m3 (1,000 litres) per day during each 3 month charging period at no cost. The balance of any water use beyond the allowance is charged for at a rate per cubic meter (m3) given in the Annual Plan.

Foxton Beach Properties Only

Foxton Beach is universally metered, with Council charging for all water use at the property, as recorded by the water meter at the property boundary. The water meters are read every three months with the first 50m³ charged out at a low rate given in the annual plan. . Up to 100m³ the charge out rate is a medium rate. Any water use greater than 100m³ is charged at a higher rate.

These charges are all included in the Annual Plan.

There is quarterly meter charge (even if the property is not connected).

Shannon Water Supply Meter Charges

The water charge in both the urban and rural areas around Shannon supplied with town water is the same for all types of properties where a water meter is in place.

Some rural properties have restricted supplies where a fixed amount of water is supplied at a continuous rate. Some of these properties are metered and are charged for water use on the same basis as any other metered connection. Council is progressively extending the coverage of meters thoughout the supply area.

Each property, whether metered or not, pays an annual amount for the water supply through the property rates. This amount is given in the Annual Plan.

Metered properties are entitled to receive an "allowance" of 1m3 (1,000 litres) per day during each 3 month charging period at no cost. The balance of any water use beyond the allowance is charged for at a rate per cubic meter (m3) given in the Annual Plan.

Tokomaru Water Supply Meter Charges

The water charge in both the urban and rural areas around Tokomaru supplied with town water is the same for all types of properties where a water meter is in place.

Some rural properties have restricted supplies where a fixed amount of water is supplied at a continuous rate. Some of these properties are metered and are charged for water use on the same basis as any other metered connection. Council is progressively extending the coverage of meters thoughout the supply area.

Each property, whether metered or not, pays an annual amount for the water supply through the property rates. This amount is given in the Annual Plan.

Metered properties are entitled to receive an "allowance" of 1m3 (1,000 litres) per day during each 3 month charging period at no cost. The balance of any water use beyond the allowance is charged for at a rate per cubic meter (m3) given in the Annual Plan.

Identify if the issue only affects your property

Please check to see if the neighbours are having the same problem?

If you have already spoken to your neighbour and the issue appears to be isolated to your property then please check that the toby at the boundary has not been tampered with, or turned off.

The toby is usually located in either a blue box or under a metal plate. Try turning the tap/or handle to see if the problem is corrected.

Read the 'FAQ - How do I turn off the water supply to my property?' for instructions

The toby meter dial appears to be moving rapidly and the toby is on

If the meter dial appears to be moving rapidly and the toby is on, then this indicates a leak on your property.

Council does not undertake any repairs on private property, you will need to contact a plumber.

If the toby appears to be operating, and the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.

If you can see water leaking in a Council berm or from the road, contact Councils Customer Service Team on 06 366 0999 or email enquiries@horowhenua.govt.nz

If the toby appears to be operating, however the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.

Identify if the issue only affects your property

Please check to see if the neighbours are having the same problem?

If you have already spoken to your neighbour and the issue appears to be isolated to your property then please check that the toby at the boundary has not been tampered with, or turned off.

The toby is usually located in either a blue box or under a metal plate. Try turning the tap/or handle to see if the problem is corrected.

Read the 'FAQ - How do I turn off the water supply to my property?' for instructions

The toby meter dial appears to be moving rapidly and the toby is on

If the meter dial appears to be moving rapidly and the toby is on, then this indicates a leak on your property.

Council does not undertake any repairs on private property, you will need to contact a plumber.

If the toby appears to be operating, and the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.

If you can see water leaking in a Council berm or from the road, contact Councils Customer Service Team on 06 366 0999 or email enquiries@horowhenua.govt.nz

If the toby appears to be operating, however the supply has not changed, check that the dial on the meter is turning rapidly. If the dial is not rapidly turning, then there may be a problem with Councils supply.

Check if there is a water shutdown in place

Notification of water shutdowns are often received from Councils Infrastructure Services team when planned work is to occur on the water network. Notification to residents in the affected areas is normally by letter drop and at least 5 days prior to the planned outage.

Emergency water shutdowns occur infrequently to allow for urgent repairs to be made to councils water network. Due to the urgency of the repair, there is no time to schedule an outage and notify residents. Councils contractor staff will phone ahead of any emergency shutdown to notify of the urgent works and the affected areas.

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If you can't find the answer you're looking for please phone (06) 366 0999 or email enquiries@horowhenua.govt.nz