Rates Payment Plans
We understand that our community may be experiencing financial challenges, and this could mean as a ratepayer you may need help paying your rates.
Did you know that Council may be able to offer a payment plan? This payment plan would be agreed between yourself as the ratepayer and us as Council.
The payment plan is set up with a direct debit agreement, and through this we can work with you to understand the length of time that suits you best to make the arrangement over, as well as the frequency of payment.
The payment plan with Council is separate to the government support for ratepayers such as the rate rebate scheme and accommodation supplement.
How to request rates payment help
- If you’re experiencing financial hardship, check if you are eligible for a government rates rebate, or other support first. If you're unsure about the rates rebate process, we can also help with explaining this.
- If you’re not eligible for government support, contact us by phoning (06) 366 0999 or emailing firstname.lastname@example.org
- Once we’ve received your enquiry we will discuss with you, and look to agree on a payment plan. We aim to process a payment plan in 5 working days.
What if I already have a plan in place?
If you have an existing payment plan in place, and it’s working well for you, no further action is required from you and your payment plan will continue as normal. If however you are experiencing financial challenges, contact us by phoning (06) 366 0999 or emailing email@example.com and we can discuss this with you.