Published on September 15, 2023
The survey was conducted in June and was available online between 2 and 28 June. A total of 2091 surveys were completed, a 48% increase in individual responses compared to 2022.
Thank you to everyone who took the time to answer the survey questions and provide feedback on how we’re progressing. Your input will help us determine which areas we need to focus on most.
The 2023 survey was conducted solely via Ask Nicely an online Voice of Customer survey tool. Ten surveys (broken down by different Council services and facilities) were sent via email to our emailable ratepayer base and via social media posts to a broader Horowhenua target audience.
We received 6,051 collective survey responses (those people who completed more than one survey) and 2091 individual responses.
The surveys had a margin of error ranging from 3% to 5% with a 95% confidence level, meaning the sample size is robust and reflective of a cross section of our community, and resultsare statistically significant.
45% were satisfied or very satisfied that the Mayor and Councillors display sound and effective leadership.
37% say that Horowhenua District Council is open and transparent with our decision making.
We asked how satisfied you were with processes to provide feedback on Council plans or strategies.
67% were satisfied or very satisfied with how easy the process was to navigate.