If you believe you or your whānau have become ill because of the food you have eaten, please consult your doctor (GP) as soon as possible. They can assess your condition and may request stool samples or other tests to identify the cause of your illness. This information is crucial for both your treatment and any potential public health investigations.
If you are experiencing severe symptoms such as difficulty breathing, persistent vomiting, or signs of dehydration, seek immediate medical attention or call emergency services at 111.
Reporting suspected food poisoning helps authorities identify and manage potential public health risks. Public health is responsible for monitoring and investigating foodborne diseases (food poisoning), and for disease outbreak caused by foodborne illnesses. To notify public health of a foodborne disease or outbreak please contact the on-call Health Protection Officer at Mid Central Health on (06) 350 9110.
If you still have the food in question, please place it into a sealed container and store it in the fridge. Let the Health Protection Officer know that you have the food.
Food premise complaints
Horowhenua District Council manages complaints regarding food premises. If you have a food safety concern, please contact us by completing the online notification form.
Topics we cover include:
- Under cooked chicken or any other process where there is concern over safe food handling
- Concern regarding storage and display
- Hygiene issues such as cleanliness
- Food registration not on display
- Odour
- Rubbish
- Pests
- Allergic reactions
Council do not cover complaints regarding:
- Slow service
- Portion sizing
- Customer service
Please address these complaints directly with the business owner/manager.