The Ministry for Primary Industries (MPI) is leading New Zealand's response to H5 bird flu (H5N1). You can help protect our native birdlife and local poultry by knowing what to do. If you see three or more sick or dead wild birds together, please don't touch or move them. Report them to MPI and follow the latest advice.
View H5 bird flu information and reporting guidance
We value your feedback - good and bad - and are committed to responding to you and working with you to resolve concerns you might have.
As a first step, contact the staff member you have been dealing with and explain your concerns. If they can’t resolve your issue, they may escalate your concerns.
You can write to us with the details of your complaint, email, or contact our Customer Experience team to discuss your concern. Alternatively, you can fill out our online form.
Make sure you include as much detail as you can (eg the background, people involved, dates and times). This helps us understand the feedback, whether it’s a compliment, complaint or suggestion.
Customer Feedback & Complaints Form
Email your information to enquiries@horowhenua.govt.nz
Make sure you have as much detail as you can (eg the background, people involved, dates and times). This helps us understand the feedback, whether it’s a compliment, complaint or suggestion.
Get in touch 24 hours a day, seven days a week
Make sure you provide as much detail as you can (eg the background, people involved, dates and times). This helps us understand the feedback, whether it’s a compliment, complaint or suggestion.
Post to Horowhenua District Council, Private Bag 4002, Levin 5540.
Make sure you bring as much detail with you as you can (eg the background, people involved, dates and times). This helps us understand the feedback, whether it’s a compliment, complaint or suggestion.
Pop into your nearest Council office:
If you have sent us a complaint and given us an email address, we will send you an email confirming we have received your complaint. Otherwise we will write to you acknowledging your complaint.
We will look into your complaint and contact you to work through the issue. You should expect a response from us within 15 business days. If we need to take longer because, for example, we need to get additional information or it is a detailed matter, we will let you know.
You have the right to raise your concerns with the Ombudsman:
The Ombudsman can consider complaints about the administrative acts and decisions of state sector agencies. The Ombudsman will ask you if you have first tried to resolve the matter with us directly, and will also consider whether you have any other remedy available. The Ombudsman may look into your complaint and make a recommendation to us regarding the concern you have raised.
Please provide as much detail as you can about your experience with this page.
If you are happy for us to contact you about your feedback, please provide your email address. We will only use it to acknowledge your feedback, follow up if we need clarification or update you on the issue.
Thank you for your feedback. It helps us improve our website. To report something that poses an immediate risk to people or property, please call 06 366 0999.