Frequently Asked Questions and Answers

This page contains frequently asked questions and answers about Horowhenua District Council's kerbside recycling service. Answers will appear when you click on the question and will close either when you click on the question again or click on another question. If you can't find what you are looking for here, please contact us. 

What can I recycle in the Council provided wheelie bin and crate? Recycling wheelie bin

Recycling wheelie bin

  • Plastics 1 – 7, including milk and soft drink bottles (excludes soft plastics).
    - Look for the number on the bottom of the plastic container
    - Clean bottles then place in your wheelie bin. (Take lids off and place in your Council rubbish bag). 
  • Aluminium and steel cans, including food, beer and soft drink cans
    - Clean cans before putting them in your recycling wheelie bin. 
  • Paper and cardboard
    - Circulars, magazines, window envelopes and brown corrugated cardboard
    - Cardboard tubes, egg cartons, boxes
    - Office paper, newspaper, glossies/brochures
  • Metal jars and bottle lids/caps.

Recycling crate

  • Glass bottles and jars
    - Rinse glass bottles and glass jars before putting them in the crate.

What can’t I recycle?

  • Food scraps
  • Light bulbs
  • Broken glass, window glass, Pyrex, mirrors, ornamental glass or drinking glasses
  • Ceramics, pottery or kitchenware
  • Waxed paper
  • Syringes and needles
  • Oil or scrap metal
  • Polystyrene; including meat trays, hot drink cups and packaging
  • Nappies
  • Cardboard milk and juice containers
  • Wall-paper or any other paper contaminated by glue, wax or food
  • Old clothes and shoes
  • Paint tins
  • Other toxic material
  • Dirty cans containing food waste
  • Plastic bags, Shrink, glad wrap and any Soft Plastics
  • Oversized plastic items, such as 5 L water containers
  • Items made up of a mix of different types of plastics

When will my recycling be collected?

Recycling is collected every two weeks. You can check your kerbside recycling collection dates on the My Neighbourhood page, or on our Check my rubbish and recycling collection date page.

Why didn’t the recycling I put out get collected?

There are three main reasons for your recycling not being collected.

Firstly, it may have been put out late. Rubbish bags, recycling bins and crates that are placed at the kerbside after 7:30am may not be collected.

Secondly, your recycling wheelie bin or crate may have contained non-recyclable material, or you may not have mixed your glass recycling with other recyclable materials. Please view the 'What can I recycle' and 'What can't I recycle' questions and answers.

Thirdly, your wheelie bin or crate may not be an official Horowhenua District Council bin or crate. If this is the case, please contact us to discuss your options. 

What happens if we put the wrong things in the recycling wheelie bin or crate?

A three-level system operates for contamination of wheelie bins with non-recyclable material.

  • Level 1 Contamination
    – recycling wheelie bin contains minor amounts of non-recyclable material, you’ll get a Level 1 sticker on your bin and we’ll provide you with information to help you recycle right. Your bin will be emptied.
  • Level 2 Contamination
    – If we are unable to collect your recycling because of major contamination with non-recyclable materials, you’ll get a Level 2 sticker on your bin and we’ll provide you with information to help you recycle right. Your bin will not be emptied.
  • Level 3 Contamination
    – In cases of serious repeat contamination with non-recyclable material, your kerbside recycling collection service may be suspended indefinitely or your recycling bin may be removed. You’ll need to contact us to have your service resumed. You will still be able to take your recycling to a recycling station.

If your recycling crate contains non-glass recycling or non-recyclable material, it may not be emptied.

What do I do with recyclable material that won’t fit into my recycling wheelie bin or crate?

Please use one of the eight recycling stations throughout the district for excess recyclable material. Recycling station sites and addresses can be found on our Recycling Stations page.

I put two official Horowhenua District Council recycling wheelie bins or crates out and only one was left behind. Why?

Most household should only have one recycling wheelie and one crate. The contractor will remove additional unmarked crates.

How much does it cost to replace a recycling wheelie bin or crate?

There is no charge to replace crates or recycling wheelie bins that have been broken or damaged through ordinary wear and tear.

For lost or stolen recycling wheelie bins, there is a $75 replacement charge, which includes delivery to your address.

For lost or stolen recycling crates, there is a $17 replacement charge if you pick up your new crate from Council’s Main Office, or a $31.50 replacement charge if you have your new crate delivered to your addressed.

Can I opt out of the kerbside recycling service?

All residents in areas covered by the kerbside recycling service are given a recycling wheelie bin and crate, and all ratepayers are charged the solid waste rate.

Can I get an extra recycling wheelie bin or crate?

Yes you can. Additional recycling wheelie bins and crates are available for $53.00 each per year. However, if you would like a second crate to replace your recycling wheelie bin, there is no charge. Please contact us if you would like an additional crate or recycling wheelie bin.

Who owns the recycling wheelie bin and crate?

The recycling wheelie bin and crate is owned by Council, but belongs to your property. Please mark your crate clearly with your address and, if moving from the property, leave the crate and recycling wheelie bin for the new occupants. Lost or stolen recycling wheelie bins and crates will incur a $17 charge to replace.

I have recently moved to a property and the previous owners have taken the recycling wheelie bin and/or crate. What can I do?

Please contact us about options for receiving a replacement recycling wheelie bin or crate.

I have recently built a property and need a recycling bin and/or crate. What can I do?

Please contact us regarding receiving a wheelie bin and we will organise delivery to your property. Glass crates can be picked up from council offices. 

What happens to my recycling after it is collected?

Horowhenua District Council sends recycling to a materials recovery facility in Palmerston North for sorting and processing prior to sale on the recycling market. Many recycled materials are bought and used within New Zealand.