Frequently Asked Questions and Answers


This page contains frequently asked questions and answers about Horowhenua District Council's Recycling operation. Answers will appear when you click on the question and will close either when you click on the question again or click on another question. If you can't find what you are looking for here, please contact us.

What can I recycle?

  • Plastics 1 – 7, including milk and soft drink bottles (excludes soft plastics. Try to avoid plastics 3-7 if possible).
    - Look for the number on the bottom of the plastic container
    - Clean and squash bottles, and place in your crate.
    - Take lids off and place in your rubbish bag. 
  • Aluminium and steel cans – including food, beer and soft drink cans
    - Clean them, squash flat before putting them in the crate. 
  • Glass bottles and jars
    - Green, brown and clear glass bottles and jars. Metal jars and bottle lids/caps.
    - Rinse before putting them in the crate.
    - No broken glass, frosted glass, window glass, blue glass, drinking glasses or cups, mirrors, pyrex, light bulbs, ceramics or crystal
  • Paper and cardboard
    - Circulars, magazines, window envelopes and brown corrugated cardboard
    - Cardboard tubes, egg cartons, boxes
    - Office paper, newspaper, glossies/brochures

What can’t I recycle?

  • Food scraps
  • Light bulbs
  • Broken glass, window glass, mirrors, ornamental glass or drinking glasses
  • Ceramics, pottery or kitchenware
  • Waxed paper
  • Syringes and needles
  • Oil or scrap metal
  • Polystyrene - including meat trays, hot drink cups and packaging
  • Nappies
  • Cardboard milk and juice containers
  • Wall-paper or any other paper contaminated by glue, wax or food
  • Old clothes and shoes
  • Paint tins
  • Other toxic material
  • Dirty cans containing food waste
  • Plastic bags, Shrink, glad wrap and any Soft Plastics

What day will my recycling crate be collected?

Information about Recycling Collection Days can be viewed on our Rubbish & Recycling page.

Why didn’t all the recycling I put out get collected?

Only the recycling material in the official Horowhenua District Council crate will be collected. Please do not place additional recycling material beside the crate as this will not be collected.

What happens if we put the wrong things in the crate - will everything be left behind or just the items that don't comply?

If there are only a small number of contaminated or incorrect items in your bin, the rest of your recycling will be collected. However, Council has asked its partners to be stringent about what they accept, so that good recycling habits form quickly. Any non-conforming crates not emptied will be left with a note explaining why the recycling wasn’t picked up.

How do we have to pack our crates?

Put all your light items on the bottom, with heavier ones on top. Fold paper and cardboard - use string if necessary. Wash and squash your plastic bottles, steel and aluminium cans.

What do I do with recyclable material that won’t fit into my crate?

Please use one of the seven Recycling Stations throughout the district for excess recyclable material. Recycling Station sites and addresses can be found on our Recycling and Rubbish page.

My crate was not emptied and I had put it out on time. Why was it not emptied?

There are two main reasons for your crate not being emptied if you had put it out on time.

Firstly, it may have contained non-recyclable material. Please read our 'Guide to Kerbside Recycling' on our Rubbish and Recycling page to find out what materials are acceptable or view the 'What can I recycle' and 'What can't I recycle' questions and answers.

Secondly, your crate may not be an official Horowhenua District Council crate. If this is the case, please contact us to discuss your options.

I put two official Horowhenua District Council crates out and only one was left behind. Why?

Each household should only have one crate. If a secondary crate is purchased it will be clearly labelled. The contractor will remove any unmarked secondary crates and return them to stock.

How much does the crate cost?

Crates were provided to households when the scheme was rolled out in 2011. Replacements for lost or stolen crates will incur a $17.00 charge.

The collection of your recycling is included in your rubbish collection fees, or your rubbish bag. Every time you buy rubbish bags or pay the bill for a contractor to remove your rubbish, you are also paying for the weekly collection of your recycling crate.

Do I have to have a crate?

Yes, this is a district-wide scheme to reduce waste in Horowhenua, and is one of the main ways for us to manage rubbish in an environmentally friendly way.

Can I get an extra crate?

Yes you can. Additional crates are available for purchase at a cost of $53.00 per year. Please contact us if you would like an additional crate.

Who owns the recycling crate?

The recycling crate is owned by the provider, but belongs to your property. Please mark your crate clearly with your address and, if moving from the property, leave the crate for the new occupants. Lost or stolen crates will incur a $17.00 charge to replace.

I have recently moved to a property and the previous owners have taken the crate. What can I do?

Please contact us about options for receiving a replacement crate.

Where will our recycling go?

Our contractor sends this material to a variety of places. These include China, Vietnam, Thailand, India, Palmerston North, Otaki and Wellington.

Can you give me an assurance that the items we send to be recycled will be recycled?

Yes, we can.