Where to go for services and support

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You can find out where to go for services and support during the COVID-19 lockdown below.

Welfare helpline

The Manwatū-Whanganui Civil Defence and Emergency Management (MWCDEM) Group has activated a dedicated welfare helpline to assist households with goods and services such as food, water, clothing and bedding.

If you need assistance please call 0800 725 678 between 9am-5pm, any day of the week. This service is for people who are unable to make arrangements through their own support networks.

You can also find information on where to go for services and support by visiting www.covid19.govt.nz.

We’re aware that not everyone has access to the internet, so please pass on any information to friends, family and neighbours. And please check in on those you know be facing hardship or finding this time difficult. We’re in this together.

Who can you go to? What can they help you with?  How can you contact them? 
Family & Friends Shop for you or collect your groceries using click and collect

Visit shop.countdown.co.nz

MOH advice is that you should stay 2 metres away from others

Social media, phone, email

(Online ordering open 7 days per week - check store website for click and collect and delivery slots)

Civil Defence and Emergency Management Groups (CDEM)

People who have an urgent need for essential supplies and they don’t have the means or transport to get it themselves

Household goods and services and other essential items including:
  • Food
  • Water
  • Groceries
  • Pet Food
  • Medication
  • Cooking
  • Fuel
  • Clothing
  • Bedding.
Freephone 0800 725 678

7 days per week 9am-5pm


Your local pharmacy Medicines and prescriptions

Please note this will be on a one in at a time basis and the MOH advice that you should stay 2 metres away from others remains.


Gimblett’s Pharmacy
70 Main St 
Open Mon-Fri 8.30am – 5.30pm


Berry’s Health Centre Pharmacy
62 Liverpool St
Open Mon-Fri 9am-5pm, weekends: closed

Berry’s Tararua Pharmacy
540 Queen St
Open Mon-Fri 8.30am – 5.30pm, Sat 9am-12pm

Levin Mall Pharmacy
191 Oxford St
Open Mon-Fri 9am – 5pm (closed 3pm-3.30pm)

Steeds Pharmacy
244 Oxford St
Open Mon-Fri 8.30am – 5.30pm, Sat 9am-12pm

Unichem Levin Pharmacy
209 Oxford St
Open Mon-Fri 8.30am – 6pm, Sat 9am – 5pm, Sun 10am – 4pm

Essential Social Service 

Social sector organisations providing essential services

Some social sector organisations are already essential services. This includes organisations that are:
  • Providing or delivering food and other essential goods (eg food banks, food rescue, food parcels)
  • Providing childcare services for essential workers (eg ECE, OSCAR)
  • Whānau Ora COVID-19 Support Partners
  • Providing family and sexual violence crisis response support
Age Concern Horowhenua

Horowhenua Family Violence Intervention Programme

Horowhenua Learning Centre

Life to the Max

Raukawa Whanau Ora

Skills4Living, Whanau Tautoko 

View the Ministry of Social Development (MSD) website list of social sector organisations providing essential services

View the Whānau Ora website COVID-19 information 

If you do not have internet access contact your local CDEM for more information.

Ministry of Social Development (MSD)
Work and Income Services
Financial support for emergency and on-going needs

MSD service centres are currently closed but case managers are still available to help people in need. There is a wide range of information on the MSD website.

You can apply for a main benefit online and check your eligibility for food assistance. You can also ask for help by phone for other essential needs eg emergency housing.


Ministry of Social Development website
Work and Income website

MyMSD (Food grant & Benefit app)
0800 552 002 (Seniors 65+)
0800 88 99 00 (Students)
0800 559 009 (General line)

24 hours 7 days per week

MSD 0800 General Line
Monday-Friday 7am-6pm
aturday - 8am-1pm
Sunday - 8am-1pm

Temporary Accommodation
Service (TAS)


Temporary accommodation to those required to self-isolate who are unable to do so in their own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged. View the Ministry of Business, Innovation & Employment (MBIE) website - temporary accommodation

0508 754 163
The call centre is available 24 hours a day, 7 days a week

1737 Free mental health and addiction support services.

Visit 1737.org.nz

Free call or text anytime
(24 hours, 7 days per week)

Healthline  Health advice and information about the condition or illness you are calling about, provided by trained healthcare professionals. View the Healthpoint website

0800 611 116
Free call
24 hours, 7 days per week

Government Helpline  Provides easy access to information across agencies, information regarding financial assistance and other support. View the New Zealand Government website - contact information
Ministry for Primary Industries together with Beef + Lamb New Zealand, DairyNZ, AgFirst and Federated Farmers Stock feed planning service for farmers. Drystock farmers
0800 BEEFLAMB (0800 233 352)

Dairy sector
0800 4DAIRYNZ (0800 4 324 7969)

Rural Support Trusts


Psychological support for farming families, including:
  • Farming or business advice
  • Suppliers
  • Financial information
  • Health
  • Counselling services. 
0800 787 254 (0800 RURAL HELP)