Council Services in Alert Level 1

Thumbnail image for the COVID-19 services and facilities information.

Following the Prime Minister’s announcement on Monday 21 September that most of Aotearoa, including Horowhenua, will be moving to COVID-19 Alert Level 1 at midnight, officers are working to re-establish full services across our facilities.

Below is a list of activities and services and how they'll be operating in Alert Level 1.

If you're unable to access the internet or you’d prefer to talk to us directly, please contact our Customer Services team on 06 366 0999.

Service Information
Customer service contact centres Council’s main office will continue to be open normal hours, from 8am to 5pm, Monday to Friday.

Residents and customers are still able to contact us by telephone on 06 366 0999 or email at We also have lots of services and information on our website.

Rubbish and recycling services All kerbside rubbish and recycling collections will continue.

To find out when your next collection date is please visit our Check my rubbish and recycling collection date page.  

Transfer stations are open to the public.

Recycling stations in Levin, Foxton and Shannon, and mobile community recycling stations, will be open.

Water supply, wastewater and stormwater services These services will continue.
Governance and decision making Council and Committees of Council will continue to meet in person.

Public engagement and participation in council decision making continues to be welcomed and encouraged. The public gallery will be open to all those who wish to attend public meetings.           

Civil defence and emergency management These services will continue.
Parks, reserves, cemeteries, playgrounds and public toilets Public toilets remain open.

Parks, reserves, cemeteries, playgrounds and sportsgrounds are open. Please observe the Alert Level 1 Golden rules.

Mowing and general maintenance continue. Litter bins will continue to be emptied.

Library services Te Takeretanga o Kura-hau-pō will resume normal opening hours of:

9am – 5.30pm, Monday, Tuesday, Thursday and Friday
10am – 9pm Wednesday
10am – 4pm Saturday
1pm – 4pm Sunday

Te Awahou Nieuwe Stroom will continue normal opening hours of:

9am – 5pm weekdays
10am to 4pm weekends

Shannon Library will continue normal opening hours of:

10am - 12pm and 1pm – 5pm Monday – Friday
10am – 12pm Saturday

Swimming pools Levin Aquatic Centre will continue normal operating hours of:

6am – 9pm Monday – Friday
8am – 6pm Saturday
8am – 5.30pm Sunday

Streamline Swim School, land and aqua based fitness classes will continue.

For more information, please visit our Aquatics Horowhenua website

Foxton Heated Pools re-opened for summer on 1 September. Opening hours are:

11am – 7pm Monday – Friday
10am – 6pm Saturday & Sunday

Community centres Te Takeretanga o Kura-hau-pō will resume normal operating hours. Te Awahou Nieuwe Stroom will continue normal operating hours. (See above under Library Services for hours).

Quiz night will resume weekly at 7pm from Wednesday 23 September 2020.

Animal control Animal control will respond to all calls. The dog pound will open to the public by appointment only.
Planning (resource consents) We're continuing to process resource consents as normal.

Contact Council on 06 366 0999 or

Regulatory, Licensing and Compliance We're continuing to process licence applications and renewals as normal.

Contact Council on 06 366 0999 or

Building consents We're continuing to process building consents as normal.

Face to face meetings can resume from Tuesday 9 June 2020.

To book an inspection call 06 366 0927. For general enquiries please call 06 366 0999 or email

Noise control We're continuing to receive and respond to noise control complaints 24 hours a day, 7 days a week.
Roading services Routine road maintenance and roading projects continue.
Parking Parking services continue to operate as normal.

If you have parking compliance complaints please contact Council on 06 366 0999 or

Strategic planning You can still contact us by email or phone to discuss our current consultations. Email or phone 06 366 0999. 

Consultation will continue in a safe way on all our projects.

Finance You can still contact us to discuss any enquiries you have about Council financial matters on 06 366 0999.

For enquiries about rates invoices, payments, rebates or if you're experiencing hardship please contact Council by emailing, or calling 06 366 0999 so we can help you.

Information management services Local Government Official Information and Meetings Act (LGOIMA), Land Information Memorandum (LIM) and Property File requests are continuing to be processed. 

Details for submitting these requests are available on the following pages:

Land Information Memorandum (LIM)
Official Information Requests
Property File Requests