Council Services in Alert Level 1

Thumbnail image for the COVID-19 services and facilities information.

Horowhenua is at Alert Level 1 of the COVID-19 alert system. Below is a list of activities and services and how they'll be operating in Alert Level 1.

If you're unable to access the internet or you’d prefer to talk to us directly, please contact our Customer Services team on 06 366 0999.

Service Information
Customer service contact centres Council’s main office is open with normal hours, from 8am to 5pm, Monday to Friday.

Residents and customers are still able to contact us by telephone on 06 366 0999 or email at enquiries@horowhenua.govt.nz. We also have lots of services and information on our website.

Rubbish and recycling services All kerbside rubbish and recycling collections are operating as normal.

To find out when your next collection date is please visit our Check my rubbish and recycling collection date page.  

Transfer stations are open to the public.

Recycling stations in Levin, Foxton and Shannon, and mobile community recycling stations, are open.

Water supply, wastewater and stormwater services These services are operating as normal.
Governance and decision making Council and Committees of Council will continue to meet in person.

Public engagement and participation in council decision making continues to be welcomed and encouraged. The public gallery will be open to all those who wish to attend public meetings.           

Civil defence and emergency management These services will continue.
Parks, reserves, cemeteries, playgrounds and public toilets Public toilets remain open.

Parks, reserves, cemeteries, playgrounds and sportsgrounds are open. Please observe the Alert Level 1 Golden rules.

Mowing and general maintenance continue. Litter bins will continue to be emptied.

Library services Te Takeretanga o Kura-hau-pō, Te Awahou Nieuwe Stroom and Shannon Library are open with normal opening hours.
Swimming pools The Levin Aquatic Centre and Foxton Pool are open with normal opening hours.

For more information, please visit our Aquatics Horowhenua website

Community centres Te Takeretanga o Kura-hau-pō and Te Awahou Nieuwe Stroom are open with normal opening hours. 
Animal control Animal Control will respond to all calls. The dog pound will open to the public by appointment only.
Planning (resource consents) We're continuing to process resource consents as normal.

Contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Regulatory, Licensing and Compliance We're continuing to process licence applications and renewals as normal.

Contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Building consents We're continuing to process building consents as normal.

To book an inspection call 06 366 0927. For general enquiries please call 06 366 0999 or email enquiries@horowhenua.govt.nz

Noise control We're continuing to receive and respond to noise control complaints 24 hours a day, 7 days a week.
Roading services Routine road maintenance and roading projects continue as normal.
Parking Parking services continue to operate as normal.

If you have parking compliance complaints please contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Strategic planning You can still contact us by email or phone to discuss our current consultations. Email enquiries@horowhenua.govt.nz or phone 06 366 0999

Consultation will continue in a safe way on all our projects.

Finance You can still contact us to discuss any enquiries you have about Council financial matters on 06 366 0999.

For enquiries about rates invoices, payments, rebates or if you're experiencing hardship please contact Council by emailing rates@horowhenua.govt.nz, or calling 06 366 0999 so we can help you.

Information management services Local Government Official Information and Meetings Act (LGOIMA), Land Information Memorandum (LIM) and Property File requests are continuing to be processed. 

Details for submitting these requests are available on the following pages:

Land Information Memorandum (LIM)
Official Information Requests
Property File Requests