Error in dog registration renewal notices resolved

Published on 02 July 2019

Sad dog.

Horowhenua District Council has identified an error affecting dog registration renewal notices sent to owners of rural de-sexed dogs.

The error resulted in owners of rural de-sexed dogs being incorrectly billed for a registration fee of $120, which is the fee for an entire dog. The fee should have been $72.

Compliance Manager Vai Miller said the error had now been rectified, and anyone who had overpaid would receive a refund.

“Although the dog registration file was tested and spot checked, it’s clear that we missed a coding inconsistency and we apologise for the mistake,” she said.

Updated registration renewal notices will be posted to affected owners.