Council re-establishing all services for Alert Level 1

Published on 09 June 2020

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Following the Prime Minister’s announcement on Monday 8 June that Aotearoa will be moving to COVID-19 Alert Level 1 at midnight, officers are working to re-establish full services across our facilities.

Below is a list of activities and services and how they will be operating in Alert Level 1.

Council is aiming to have the QR code displayed at our facilities to assist with tracking.

We are asking the community to continue to follow the Golden Rules for Alert Level 1 as follow:

  • If you’re stick, stay home.
  • If you have cold or flu-like symptoms, call your doctor or healthline. Get tested
  • Wash your hands
  • Sneeze or cough into your elbow and regularly clean shared surfaces
  • You must self-isolate if you’re told by officials to do so.
  • Stay healthy, work with your GP if you have underlying health issues.
  • Keep track of where you’ve been.
  • Businesses help people track movements by displaying the QR code
  • Stay vigilant.
  • Be kind to others and be kind to yourself.

Thank you for your efforts, support and patience over the past few months as we have all united against COVID-19 and I know we will continue to unite as we recover from this pandemic.

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Services in Alert Level 1

Customer service contact centres

Council’s main office has been open from 18 May 2020, but with reduced opening hours. From Wednesday 10 June 2020 opening hours will resume to 8am to 5pm, Monday to Friday.

Residents and customers are still able to contact us by telephone on 06 366 0999 or email at We also have lots of services and information on our website,

Rubbish and recycling services

All kerbside rubbish collections will continue.

Kerbside recycling collection services have resumed, following the normal schedule. To find out when your next collection date is please visit

Transfer stations are open to the public.

Water supply, wastewater and stormwater services

These services will continue.

Governance and decision making

Council and Committees of Council have resumed meetings in person.

Public engagement and participation in council decision making continues to be welcomed and encouraged. The public gallery will be open to all those who wish to attend public meetings.

Civil defence and emergency management

These services will continue.

Parks, reserves, cemeteries, playgrounds and public toilets


Public toilets remain open.


Parks, reserves, cemeteries, playgrounds and sportsgrounds are open. Please observe the Alert Level 1 Golden rules.


Mowing and general maintenance continue. Litter bins will continue to be emptied.

Library services


Libraries re-opened Monday 18 May however, the opening hours will mostly return to normal on Tuesday 9 June 2020, with the exception of Wednesday 10 June as the facility will be closing at 5.30pm.

Te Takeretanga o Kura-hau-pō will be open:


9am – 5.30pm, Monday Tuesday, Thursday and Friday.

10am – 9pm Wednesday

10am – 4pm Saturday

1pm – 4pm Sunday


Te Awahou Nieuwe Stroom will be open:


9am – 5pm weekdays

10am to 4pm weekends


Shannon Library was reopened Wednesday 3 June after it was refurbished. It will be open:


10am - 12pm and 1pm – 5pm Monday – Friday

10am – 12pm Saturday

Swimming pools


Levin Aquatic Centre was re-opened Monday 1 June after pool maintenance was complete. The opening hours are:

6am – 9pm Monday – Friday

8am – 6pm Saturday

8am – 5.30pm Sunday


Streamline Swim School, land and aqua based fitness classes have resumed.

For more information, please visit


Foxton Heated Pools will remain closed for winter until September.

Community centres

Te Takeretanga o Kura-hau-pō and Te Awahou Nieuwe Stroom are open and will return to normal operating hours from Tuesday 9 June 2020. (See above under Library Services for hours).

Council are working with our café operators at both Te Takeretanga o Kura-hau-pō and Te Awahou Nieuwe Stroom to establish when they will resume pre-COVID-19 operating hours.

Youth Space will be re-opening Wednesday 10 June 2020.

Quiz night will resume Wednesday 17 June 2020.

Animal control

Animal control will respond to all calls. The dog pound will open to the public by appointment only from Tuesday 9 June 2020.

Planning (resource) consents

We are continuing to process resource consents.

Face to face meetings can resume from Tuesday 9 June 2020.

Contact Council on 06 366 0999 or

Regulatory, Licensing and Compliance

We are continuing to process licence applications and renewals.

Face to face meetings and inspections can resume from Tuesday 9 June 2020.

Contact Council on 06 366 0999 or

Building consents

We are continuing to process building consents.

Face to face meetings can resume from Tuesday 9 June 2020.

To book an inspection call 06 366 0927. For general enquiries please call 06 366 0999 or email

Noise control

We are continuing to receive and respond to noise control complaints 24 hours a day, 7 days a week.

Roading services

Routine road maintenance and roading projects have resumed.


From Tuesday 9 June 2020 you can expect to see our friendly Parking Wardens out and about in the community.

Parking infringements will resume being issued from Monday 15 June 2020.

If you have parking compliance complaints please contact Council on 06 366 0999 or

Strategic planning

You can still contact us by email or phone to discuss our Annual Plan, Community Plans, and Master Plans. Email or telephone 06 366 0999.

Consultation will continue in a safe way on all our projects.


You can still contact us to discuss any enquiries you have about Council financial matters on 06 366 0999.

For enquiries about rates invoices, payments, rebates or if you are experiencing hardship please contact Council by emailing, or calling 06 366 0999 so we can help you.

Information management services

Local Government Official Information and Meetings Act (LGOIMA), Land Information Memorandum (LIM) and Property File requests are continuing to be processed.

Details for submitting these requests are available on our website.


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