Council services during COVID-19 Alert Level 3

Published on August 31, 2021

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Horowhenua District Council is continuing to provide as many services as is safely possible at Alert Level 3. The table below contains key information about our services at Alert Level 3.

When the Government announces a move to Alert Level 2, we will publish updated information about Council services at Alert Level 2 as soon as possible on our dedicated COVID-19 page.

Mayor Bernie Wanden says “The community has done a great job so far but still needs to continue to be vigilant and mindful that going to Alert Level 3 on Wednesday does not change things to any great degree.

We will have slightly more freedom but we should stay in our bubbles as much as possible, and only go out for essential supplies.

CEO David Clapperton says “We appreciate the cautious approach Government is taking in dealing with the outbreak of the Delta variant. Whilst moving to Level 3 does not mean too much change for Council operations we will still support the community through the services we can deliver within the Level 3 guidelines. Most staff will continue to work from home ensuring business as usual is maintained as best we can under the circumstances.”

If you're unable to access the internet, you can’t find what you’re looking for on our website, or you’d simply prefer to talk to us directly, you're welcome to contact our Customer Services team on 06 366 0999. Our main call centre hours are Monday, Tuesday, Thursday, Friday 9am to 5pm, and 9:30am to 5pm on Wednesdays. Phone calls outside these hours will be answered by our after-hours service.

Service Information
Customer service contact centres

Although our customer service centres are closed to walk-ins, our fantastic Customer Experience team are continuing to work remotely.

You can contact us by email at enquiries@horowhenua.govt.nz or by phone on 06 366 0999. We also have lots of services and information here on our website.

Rubbish and recycling services

All kerbside rubbish collections will continue.

Kerbside recycling collection services have resumed. Collections continue to follow the normal schedule. To find out when your next collection day is, please visit our Check my rubbish and recycling collection date page

Transfer stations are open to the public for general and green waste but not recycling. Restrictions apply: no more than two vehicles in at a time, no cash payments available. Car registration numbers will be recorded for contact tracing.

Static recycling stations remain closed.

If you do not have a kerbside rubbish and recycling collection service, please contact our Customer Experience team for advice about your area.

You can buy Council rubbish bags from the normal locations (aside from Council service centres).

Water supply, wastewater and stormwater services

These services will continue.

Public drinking water fountains are closed.

Governance and decision making

Council, the Foxton Community Board and committees of Council are continuing to meet and make decisions remotely. Meetings are live streamed and can be viewed via our website.

Public engagement and participation in Council decision making is still welcomed and encouraged through remote means. If you would like to participate please contact Council on 06 366 0999 or email enquiries@horowhenua.govt.nz

Civil defence and emergency management These services will continue.
Parks, reserves, cemeteries, playgrounds and public toilets

Parks and reserves remain open, but playgrounds, sports grounds and most public toilets are closed.

Public drinking water fountains are closed.

Cemeteries are open with controls which include a maximum of 10 attendees including officiators and workers, safe physical distancing, and signing in is required.

Formal tangihanga involving large gatherings cannot take place at Alert Level 3.

Detailed Government guidance is available on the Unite against COVID-19 website

Mowing and general maintenance have resumed. Litter bins will continue to be emptied.

Library services

Although our physical libraries are closed, we have a world of e-books, e-audio books, and fascinating databases for you to discover with Your Library online. If you're not a Libraries Horowhenua cardholder, you can sign up for e-membership online. Visit our Te Takeretanga o Kura-hau-pō website to explore what's on offer.

Unfortunately, our Homelink delivery service cannot operate under Level 3 restrictions. You can still sign up for this service, which will recommence in Level 2, by visiting our Te Takeretanga o Kura-hau-pō website

We've extended loans on all books, magazines, DVDs and jigsaws, so please keep any items you have on loan at home. There will be no fines for any items returned late while our community centres are closed due to COVID-19.

Swimming pools Levin Aquatic Centre and Foxton Heated Pools are closed.
Community centres Te Takeretanga o Kura-hau-pō, Te Awahou Nieuwe Stroom and Shannon Library are closed.
Animal control

Animal control will respond to priority calls. The dog pound is closed to the public but remains operational.

Please keep your dogs on their leash when out walking them.

Planning (resource consents) We are continuing to process resource consents where possible. Site visits can be arranged if appropriate measures are in place. Please contact us on 06 366 0999 or enquiries@horowhenua.govt.nz for more information. 
Regulatory, Licensing and Compliance

We are continuing to process licence applications and renewals. Food verifications and alcohol compliance inspections may be carried out remotely. A Council Officer will contact you if this is required for your business.

Officers will attend to complaints where there is imminent risk to human health.

You can contact us on 06 366 0999 or enquiries@horowhenua.govt.nz

Building consents

We are continuing to process Building consents. Building inspections can be arranged if appropriate measures are in place. A Council Officer will contact you prior to arranging site visits and discuss safety requirements.

To book an inspection call 06 366 0927. For general enquiries please call 06 366 0999 or email enquiries@horowhenua.govt.nz

Noise control We are continuing to receive and respond to noise control complaints 24 hours a day, seven days a week.
Roading services Routine road maintenance and roading projects have resumed.
Parking

Parking services have stopped. Parking is currently free.

Please avoid touching or using the parking meters.

If you have parking compliance complaints please contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Strategic planning

You can still contact us by email or phone to discuss our current projects and District Plan Changes.

Email enquiries@horowhenua.govt.nz or phone 06 366 0999.

Finance

You can still contact us to discuss any enquiries you have about Council financial matters.

For enquiries about rates invoices, payments, rebates or if you are experiencing hardship please contact us on 06 366 0999 or enquiries@horowhenua.govt.nz so we can help you.

Rates Rebates

If you have access to a printer you can go to our Rates Rebates page and print the form.

Scan your completed application form and email it to ratesrebates@horowhenua.govt.nz or post it back to HDC: Rates Rebates - Private Bag 4002, Levin 5540.

If you need help filling out the form or would like a form mailed to you, please call us on 06 366 0999.

Information management services

Local Government Official Information and Meetings Act (LGOIMA), Land Information Memorandum (LIM) and Property File requests are continuing to be processed. 

Details for submitting these requests are available on the following pages:

Land Information Memorandum (LIM)
Official Information Requests
Property File Requests

Alternatively, you can contact us on 06 366 0999 or enquiries@horowhenua.govt.nz

Community Halls
Council-owned community halls are closed.
Community development Community support is continuing remotely. Network meetings may take place. Please check our website or contact us on 06 366 0999 or enquiries@horowhenua.govt.nz for more information.