COVID-19 Alert Level 2 Council services update

Published on September 08, 2021

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Horowhenua District Council services return to a new normal after a period of lockdown restrictions.

While many of our facilities and services have now got fewer restrictions, the Delta variant means Alert Level 2 is a little different.  Some Council staff will continue to work remotely to help us adhere to the guidelines and stricter rules apply in public-facing or close contact environments.

Horowhenua Mayor Bernie Wanden says, “It has been great to see the way our community has responded during lockdown Level 4 and Level 3 and stuck to the rules. It’s also been encouraging to see the way that businesses have found clever ways of operating during these difficult times and I’m sure you all feel a sense of relief and some more certainty as we move to Level 2.”

Under Alert Level 2 central government’s golden rules apply:

  • Face coverings are encouraged if you can’t maintain a physical distance from others.
  • Face coverings are legally required if you are 12 years or over when:
    - on public transport at departure points
    - on flights
    - in taxis or ride-share vehicles
    - visiting a health care facility
    - visiting an aged care facility
    - inside retail businesses
    - visiting public areas within courts and tribunals, local and central government agencies, and social service providers with customer service centre counters
    - in public-facing or close contact work place environments.
  • Remember to keep track of everywhere you’ve been, using the NZ COVID Tracer app if you can. 
  • Maintain good hygiene and physical distancing and stay home if you’re sick. 
  • If you have cold, flu or COVID-19 symptoms call your doctor or Healthline on 0800 358 5453 and get advice about being tested.
  • Visit the Unite against COVID-19 website for more information on staying safe at COVID-19 Alert Level 2.

Council Services

If you're unable to access the internet, you can’t find what you’re looking for on our website, or you’d simply prefer to talk to us directly, you're welcome to contact our Customer Services team on 06 366 0999. Our main call centre hours are Monday, Tuesday, Thursday, Friday 9am to 5pm, and 9:30am to 5pm on Wednesdays. Phone calls outside these hours will be answered by our after-hours service.

Service Information
Customer service contact centres

Council’s main office will reopen. 

Operating hours are from 8.30am to 4.30pm from Monday to Friday (or each weekday) to allow for additional cleaning arrangements. More information can be found on our Visiting Us page.

Increased safety and hygiene measures will apply:

  • Face coverings to be worn as per government rules and guidelines
  • Two metre social distancing will be adhered to
  • Sanitising stations will be provided
  • Covid-19 Tracker App QR codes at each facility
  • Alternative sign in option available for those without the Covid-19 Tracker App
  • Self-help computers are not available
  • Minimal seating will be available during Alert Level 2
  • Paywave and Credit Card payments are not available over the Counter.

Please maintain physical distancing, and do not enter if you feel unwell.

All general enquiries should be directed to Horowhenua District Council's Customer Service Centre via telephone on 06 366 0999 or email at enquiries@horowhenua.govt.nz

We also have pay-it-online services and information here on our website.

Rubbish and recycling services

All kerbside rubbish and recycling collections will continue.

To find out when your next collection day is please visit our Check my rubbish and recycling collection date page

Transfer stations are open to the public.

Recycling stations and mobile community recycling stations in Levin, Foxton, Shannon, Tokomaru and Ōpiki have reopened.

If you do not have a kerbside rubbish and recycling collection service, please contact our Customer Experience team for advice about your area.

You can buy Council rubbish bags from the normal locations (aside from Council service centres).

Water supply, wastewater and stormwater services

These services will continue.

Governance and decision making

Council, the Foxton Community Board and committees of Council will meet in person or via audio visual link.

If public meetings cannot be held safely, Council may meet via audio visual Link, at which point the public would be notified.

Public engagement and participation in Council decision making is invited. If you would like to participate please contact Council on 06 366 0999 or email public.participation@horowhenua.govt.nz

Civil defence and emergency management Council have activated an Incident Management Team (IMT) to monitor the current situation and to coordinate COVID-19 resurgence activities in preparation for any increase in Covid-19 Alert levels.
Parks, reserves, cemeteries, playgrounds and public toilets

Public toilets reopen, with increased cleaning services at high-use facilities. 

Parks, reserves, cemeteries, playgrounds and sportsgrounds reopen. Please observe two metre physical distancing and hygiene precautions.

Funerals and tangihanga must adhere to the restrictions on the Unite against COVID-19 website

Mowing and general maintenance continue. Litter bins will continue to be emptied.

Library services

Te Awahou Nieuwe Stroom and Shannon Library will reopen with normal opening hours.

Te Takeretanga o Kura-hau-pō (including The Mahi Space) will reopen with normal opening hours except for Wednesday evenings – closed at 5.30pm.

The Youth Space at Te Takeretanga o Kura-hau-pō is closed to the public.

Restrictions will apply to ensure safe practice:

  • Wear a face covering, as set out by the government rules and guidelines
  • Use the hand sanitizer provided
  • Follow the 2 meter physical distancing rule
  • There will be one entry and exit point to the facility and entry will be limited according to the ability to practice physical distancing
  • Some programmes and resources may not be available
  • Customer details will be recorded for contact tracing
  • Children 14 years and under must be accompanied by an adult.
Swimming pools

The Levin Aquatic Centre will reopen on Thursday 9 September at 6am, under revised restrictions.

Lockdown has impacted our ability to recruit and train lifeguards in preparation for the reopening of Foxton Pool.  We’ll provide an update in the coming days with the revised opening date.

Restrictions will apply to ensure safe practice:

  • Customer details will be recorded for contact tracing
  • Customers and staff must maintain safe physical distancing
  • Entry may be limited according to the ability to practice physical distancing
  • Recreational swimming, lane swimming and aqua jogging will be limited
  • The Hydroslide will remain closed in Alert Level 2
  • Streamline classes and our fitness classes will operate on a limited timetable.

For more information, please visit our Aquatics Horowhenua website

Community centres

Te Awahou Nieuwe Stroom and Shannon Library will reopen with normal opening hours.

Te Takeretanga o Kura-hau-pō will remain open with normal opening hours except for Wednesday evenings – closed at 5.30pm.

The Youth Space at Te Takeretanga o Kura-hau-pō is closed to the public.

The Library Café and The Mahi Space at Te Takeretanga o Kura-hau-pō remains open as normal at Alert Level 2.

  • Wear a face covering, as set out by the government rules and guidelines. 
  • Entry will be limited according to ability to practice physical distancing
  • Some programmes and resources may not be available
  • Customer details will be recorded for contact tracing
  • Children 14 years and under must be accompanied by an adult.
Animal control

Animal control will respond to all calls. The dog pound is closed to the public but remains operational.

Please keep your dogs on their leash when out walking them.

All animal control enquiries should be directed to Horowhenua District Council's Customer Service Centre via telephone on 06 366 0999 or enquiries@horowhenua.govt.nz

Planning (resource consents)

We are continuing to process resource consents.

Face-to-face meetings can be held by appointment only and if physical distancing can be maintained.

Site visits can be arranged if appropriate measures are in place. Please speak with a Council Officer to arrange and find out what safety measures need to occur.

Contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Regulatory, Licensing and Compliance

We are continuing to process licence applications and renewals.

Face-to-face meetings can be held by appointment only and only if physical distancing can be maintained. Please contact a Council Officer to arrange.

Food verifications and alcohol compliance inspections may be carried out remotely or on-site with appropriate physical distancing. A Council Officer will contact you if this is required for your business.

Officers will attend to complaints where there is imminent risk to human health.

Contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Building consents

We are continuing to process Building consents.

Face-to-face meetings can be held by appointment only and if physical distancing can be maintained.

Building inspections can be arranged if appropriate measures are in place. A Council Officer will contact you prior to arranging site visits and will discuss the safety requirements with you.

To book an inspection call 06 366 0927. For general enquiries please call 06 366 0999 or email enquiries@horowhenua.govt.nz

Noise control We are continuing to receive and respond to noise control complaints 24 hours a day, seven days a week.
Roading services Routine road maintenance and roading projects will continue.
Parking

Parking services will operate as normal.

If you have parking compliance complaints please contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Strategic planning

You can still contact us by email or phone to discuss our current projects and District Plan Changes. Email enquiries@horowhenua.govt.nz or phone 06 366 0999

We are continuing to make arrangements for consultation on our projects to occur in a safe way.

Finance

If you are under financial pressure and experiencing financial distress because of COVID-19 visit the Unite against COVID-19 website to see what government support is available.

COVID-19 lockdown has impacted many households, including their ability to pay bills.

If you are experiencing hardship, or feel you might struggle to pay your rates on time, there are several ways we can help you manage your rates payments and avoid future penalties. You can spread your payments into affordable amounts to be paid over the year by direct debit, or talk to us about an arrangement that fits your budget. View our Rates Payment Support page for more information.

For enquiries about rates invoices, payments, rebates or if you are experiencing hardship please contact Council by emailing rates@horowhenua.govt.nz or calling 06 366 0999 so we can help you.

Information management services

Local Government Official Information and Meetings Act (LGOIMA), Land Information Memorandum (LIM) and Property File requests are continuing to be processed. 

Details for submitting these requests are available on the following pages:

Land Information Memorandum (LIM)
Official Information Requests
Property File Requests

Alternatively, you can contact us on 06 366 0999 or enquiries@horowhenua.govt.nz