COVID-19: Council Services and Facilities at Orange

Thumbnail image for the COVID-19 services and facilities information.

All of New Zealand is now at Orange in the COVID-19 Protection Framework.

A My Vaccine Pass is no longer required to access Horowhenua District Council’s community facilities and scanning requirements have also ended.

Under the Orange setting

Controlled-access events can go ahead and there are no limits to how many can attend an event or public facility.  Face masks are still required indoors at public venues, except for swimming pools.  You don’t have to wear a face mask at an event, either indoors or outdoors. At all levels, testing and isolation requirements remain as they are now.

Should the Government announce any changes to the status, we'll publish updated information as soon as possible here on our dedicated COVID-19 page.

If you're unable to access the internet or you’d prefer to talk to us directly, please contact our Customer Services team on 06 366 0999.

Council Service Centres

Council’s main office will remain open.

Opening hours are 9am to 5pm Monday - Friday, and 9.30am to 5pm on Wednesdays. More information is available on our Visiting Us page.

Increased safety and hygiene measures will continue:

  • Face masks are to be worn as per government rules and guidelines
  • Sanitising stations will be provided
  • Self-help computers are not available
  • Minimal seating will be available
  • Paywave and Credit Card payments are not available over the Counter.

Please maintain physical distancing, and do not enter if you feel unwell.

All general enquiries should be directed to Horowhenua District Council's Customer Service Centre via phone on 06 366 0999 or email at enquiries@horowhenua.govt.nz

We also have pay-it-online services and information here on our website.

Rubbish and recycling services

All kerbside rubbish and recycling wheelie bin collections will continue. Kerbside glass recycling has temporarily stopped due to the impact of Omicron on the sorting facility we send our recycling to.

To find out when your next collection day is please visit our Check my rubbish and recycling collection date page

Transfer stations are open to the public. Please wear a mask when interacting with transfer station staff.

Recycling stations and mobile community recycling stations in Levin, Foxton, Shannon, Tokomaru and Ōpiki remain open.

If you don't have a kerbside rubbish and recycling collection service, please contact our Customer Experience team for advice about your area.

You can buy Council rubbish bags from the normal locations.

Water supply, wastewater and stormwater services

These services will continue.

Public drinking water fountains in Foxton and Foxton Beach remain open.

Governance and decision making

Council, including the Foxton Community Board, committees, hearings including District Licensing Committee (DLC) and Resource Management Act (RMA) hearings of Council, will meet in person or via audio visual link.

If public meetings cannot be held safely, Council may meet via audio visual link, at which point the public would be notified.

Public engagement and participation in Council decision making is invited. If you would like to participate please contact Council on 06 366 0999 or email public.participation@horowhenua.govt.nz

For meetings held in person and live streamed, media and members of the public can attend.

Civil defence and emergency management

Council have activated an Incident Management Team (IMT) to monitor the current situation and to coordinate COVID-19 response activities in preparation for any change in COVID-19 traffic light levels.

Parks, reserves, playgrounds, cemeteries, halls and public toilets

Public toilets remain open, with increased cleaning services at high-use facilities. Parks, reserves, cemeteries, playgrounds and sportsgrounds remain open. Please observe physical distancing and hygiene precautions.

Controlled-access events can go ahead and there are no limits to how many can attend an event or public facility.  Face masks are still required indoors at public venues, except for swimming pools.  You don’t have to wear a face mask at an event, either indoors or outdoors.

Funerals and tangihanga must adhere to the restrictions on the Unite against COVID-19 website

Mowing and general maintenance continue. Litter bins will continue to be emptied.

Library services and Community Centres

A valid My Vaccine Pass is no longer required to enter our facilities. Normal operating hours have resumed, as follows:

Opening Hours

  • Te Takeretanga o Kura-hau-pō: Monday, Tuesday, Thursday and Friday - 9am to 5.30pm, Wednesday - 10am to 9pm, Saturday - 10am to 4pm, Sunday - 1pm to 4pm.
  • Shannon Library: Monday to Friday, 10am - 12pm, 1pm - 5pm, Saturday 10am to 12pm.
  • Te Awahou Nieuwe Stroom: Monday to Friday, 9am to 5pm, Saturday & Sunday 10am to 4pm. 

Other helpful information:

  • Face masks are mandatory, unless at a controlled-access event.
  • The Youth Space at Te Takeretanga o Kura-hau-pō is closed to the public but will reopen to the public from 2 May 2022.
  • The Mahi Space remains open as normal under the current traffic light setting.
  • Hand sanitiser is provided
  • Physical distance from those you don't know
  • Some programmes and resources may not be available
  • Children 14 years and under must be accompanied by an adult
  • Controlled-access events can go ahead and there are no limits to how many can attend an event or public facility.

Te Takeretanga o Kura-hau-pō and Te Awahou Nieuwe Stroom cafés remain open.

Swimming pools

A valid My Vaccine Pass is no longer required to enter our facilities. Those under 8 must be supervised by an adult (someone aged 16 or over).

Other helpful information:

  • Levin Aquatic Centre and Foxton Pools are open
  • Fitness classes are operating
  • Learn to Swim is operating
  • The hydroslide is operating at the Levin Aquatic Centre
  • Inflatables will be available
  • Controlled-access events can go ahead and there are no limits to how many can attend an event or public facility.

For more information, please visit our Aquatics Horowhenua website.

Animal Control

Access to the pound is by appointment only, please phone Council on 06 366 0999 to arrange a time.  

Please keep your dogs on their leash when out walking them.

All animal control enquiries should be directed to Horowhenua District Council's Customer Service Centre via phone on 06 366 0999 or enquiries@horowhenua.govt.nz. Animal Control will respond to all calls.

Payments

Customers paying by EFTPOS will be able to pay for and collect their animals at the gate.  Customers who are unable to pay by EFTPOS will need to make their payment via one of the options below. Customers paying online or through cash will have to wait until their payment is processed before they can pick up their dog. This will likely be the next working day after the payment is made. 

Payments can be made:

  • online (internet banking); or
  • at a Smart ATM at BNZ Levin branch only. (BNZ customers can use their EFTPOS card or cash facility. Non-BNZ customers can only use the cash facility from the BNZ ATM outside the branch).          

If you're experiencing any difficulties give us a call on 06 366 0999 or email enquiries@horowhenua.govt.nz and we'll work with you to find a solution.

Planning (Resource Consents)

We're continuing to process resource consents.

Face-to-face meetings can be held by appointment only and if physical distancing can be maintained and mandatory face masks are worn.

Site visits can be arranged if appropriate measures are in place. Please speak with a Council Officer to arrange and find out what safety measures need to occur.

Contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz.

Regulatory, Licensing and Compliance

We're continuing to process licence applications and renewals.

Face-to-face meetings can be held by appointment only and only if physical distancing can be maintained and mandatory face masks are worn. Please contact a Council Officer to arrange.

Food verifications and alcohol compliance inspections may be carried out remotely or on-site with appropriate physical distancing. A Council Officer will contact you if this is required for your business.

Officers will attend to complaints where there is imminent risk to human health.

Contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Building Consents

We're continuing to process Building consents.

Face-to-face meetings can be held by appointment only and if physical distancing can be maintained and mandatory face masks are worn.

Building inspections can be arranged if appropriate measures are in place. A Council Officer will contact you prior to arranging site visits and will discuss the safety requirements with you.

To book an inspection call 06 366 0927. For general enquiries please call 06 366 0999 or email enquiries@horowhenua.govt.nz

Noise Control

We're continuing to receive and respond to noise control complaints 24 hours a day, seven days a week.

Roading services

Routine road maintenance and roading projects will continue.

Parking Services

Parking services will operate as normal.

If you have parking compliance complaints please contact Council on 06 366 0999 or enquiries@horowhenua.govt.nz

Strategic Planning

You can still contact us by email or phone to discuss our current projects and District Plan Changes. Email enquiries@horowhenua.govt.nz or phone 06 366 0999

We're continuing to make arrangements for consultation on our projects to occur in a safe way.

Finance

If you're under financial pressure and experiencing financial distress because of COVID-19 visit the Unite against COVID-19 website to see what government support is available.

If you're experiencing hardship, or feel you might struggle to pay your rates on time, there are several ways we can help you manage your rates payments and avoid future penalties. You can spread your payments into affordable amounts to be paid over the year by direct debit, or talk to us about an arrangement that fits your budget. View our Rates Payment Support page for more information.

Rates payments

If you’re unable to access Council’s main office or service centres in Shannon or Foxton, rates payments can be made:

  • Online (internet banking); 
  • at NZ Post; 
  • at a Smart ATM at BNZ Levin branch only (BNZ customers can use their EFTPOS card or cash facility. Non-BNZ customers can only use the cash facility from the BNZ ATM outside the branch); or               
  • via Direct Debit.

For enquiries about rates invoices, payments, rebates or if you're experiencing hardship please contact Council by emailing rates@horowhenua.govt.nz or calling 06 366 0999 so we can help you.

Information management services

Local Government Official Information and Meetings Act (LGOIMA), Land Information Memorandum (LIM) and Property File requests are continuing to be processed. 

Details for submitting these requests are available on the following pages:

Land Information Memorandum (LIM)
Official Information Requests
Property File Requests

Alternatively, you can contact us on 06 366 0999 or enquiries@horowhenua.govt.nz