Rates Payments Online

Overview

If you're a Horowhenua District ratepayer you can pay your Rates Invoice online with your Visa or MasterCard credit card or debit card, or by Internet Banking (POLi).

You'll need the following information from the top of your latest Rates Invoice Assessment to complete this process:

Details Example
Ratepayer Name 'Joe Public' 
Ratepayer Address '123 Penguin Street, Levin 5510'
Assessment Number  '999999'

Planned Temporary Outage on Wednesday, 31 May 2017 - Completed

Please note that our Rates Online Payment was unavailable for a short period of time on Wednesday, 31 May 2017, from 10.30am until 11:00am, to allow for a changeover in the system we use for our online payment form. We apologise for any inconvenience. If you have any queries, please contact us on (06) 366 0999 or email enquiries@horowhenua.govt.nz

Pay Your Rates Online.

Owning more than one property

Where you have more than one property, you will need to make a payment for each individual property.  If you have any queries about this process, please contact us.

Terms & Conditions

Horowhenua District Council's Terms and Conditions for Rates Online Payments by Credit Card or Debit Card are available below.  These are additional to our standard Terms and Conditions for online payments which can be viewed on our Terms and Conditions for Online Payments page.

Acceptance of Terms & Conditions

By selecting the Agreement checkbox on our Rates Online Payment form, you are confirming that you have read and understood the Online Payment Terms and agree to accept and abide by them.

Fees

The credit card transaction is carried out in terms of the arrangement between you and your credit card issuer. Please check with your credit card issuer for any other fees or charges that may apply.

New Zealand Currency

All transactions will be displayed and processed in New Zealand dollars. If you make a payment with a credit card or debit card issued outside New Zealand, any currency conversion will be in accordance with the terms and conditions of the card and you may be charged currency conversion fees by the issuer.

Process and Transaction Details

At the end of the payment process a Submission Complete page will appear. This will display the payment confirmation and Transaction ID for your payment, along with the amount paid.  You will also receive a copy of your payment details via email and it is recommended that you keep this copy for your records.

The name that will appear on your credit card statement for this transaction (principle payment) will be "Horowhenua Dc". 

If paying by debit card, the name that will appear on your bank statement for this transaction (principle payment) will be "Horowhenua DC" or in some instances "Horowhenua D". 

Please allow time before your payment due date for your transaction to be processed. If your payment is made before 10.30pm New Zealand time, your payment will appear in your Horowhenua District Council account the following business day. Transactions after 10.30pm will appear after two working days.

Refunds

If you make an incorrect payment and require a refund you will need to contact Council to complete a refund request. The processing of this refund will be at the discretion of the Finance Manager and will take 10 working days to process.

Secure payments

Horowhenua District Council does not collect or save credit card or debit card information. You will be directed to a secure payment page to enter payment details.